Se habla Español
Professional Cleaning, Disinfection and Sanititation of your Home or Business
Are you licensed and insured?
We are licensed and insured and will be glad to provide proof of both upon request.
Do I have to sign a contract?
We do not have a term contract but do ask you to sign a form that has the service and type of payment you are selecting.
When & what method of payment do you accept?
We require payment at the time of service. You can leave a check on the kitchen counter if you are not going to be home. We also accept Visa, Master Card, Discover and American Express. We accept PayPal payments.
How do we arrange access to my home?
Most of our clients give us a key and code since they are often not at home when we clean. The keys are signed in and out by our team leader. We keep your profile and key in our office in a locked and secure place.
What kind of cleaning products and cleaning methods do you provide?
We provide standard cleaning, green cleaning and a combination of both for our clients. We customize the product and methods to your request. We have clients that prefer to select all green products. Other clients prefer our selection of commercial grade and over-the-counter standard cleaning products and cleaning methods. We also have clients that prefer us to clean the bathroom with standard products and the rest of the home or office with green products. Please let us know what you prefer.
What about pets?
We love all animals but sometimes your pet does not love us and they need to be acknowledged a special way. Please let us know if your pet becomes anxious with unknown visitors or cleaning equipment that we use. We will follow the directions you give us with your pets.
How do you schedule appointments?
We select the schedule date depending when our cleaning teams are in your area of town. If you require a specific time we will try to accommodate you but want to remind you that from time to time some homes or offices take longer than others to clean. We do not want our cleaning team to leave a job without completing the service correctly. We can offer you an estimated time of arrival or have a cleaning member call you when they leave their last job.
What if I need to reschedule an appointment?
Please call the office and give us at least 24 hours advance notice for cancellation and to reschedule.
What if my cleaning is scheduled on a holiday?
We reschedule your cleaning day and notify you of the new date at least 2 weeks in advance.
What form of quality control do you provide?
We strive to do the best job possible but we are also human. If we miss something or you are not happy; we will return and redo the work on anything you were not satisfied with. The managers and home office personnel go out in the field to do random checks on the cleaning teams. We also reward our cleaning teams monthly that get compliments from our customers and high scores from the random field visits.
Do I have to do anything before the team arrives?
It always helps the cleaning team if you pick up clothing, toys, office paperwork and other personal household items. They do not know where you would prefer the personal or office items to be placed and would rather not open your closets or drawers that might invade your privacy.
Do you clean under furniture?
We will move and clean under small objects and light furniture. We will also vacuum/mop under heavy furniture (like beds and couches) however we will strictly not move heavy furniture. This is due to the high risk of scratching floors. We are happy if customers would like to move furniture for us, but we will not instruct the cleaning teams to do so themselves.